Welcome Break case study

Welcome Break needed a new approach to performance management that would develop the skills and behaviours of 5,000 staff, based across the 23 sites and multiple brands (such as Burger King, Delifrance and KFC). We worked with a Steering Group drawn from across the business to develop a competency model summarising the most important skills and behaviours and linked this into a simple performance management process. The new process was launched to managers and staff through a programme of briefing and training. It made a significant impact on key performance areas such as employee turnover, employee morale and customer satisfaction.

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