Change is continuous as organisations strive to meet the demands of their customers and stay ahead of the competition. But successful change demands much more than just a vision for the future. A structured approach to managing change must be combined with a holistic set of people policies, which provide a single, unavoidable message about what’s important.
Here at cda we have developed an innovative approach to change management which integrates classic change management thinking with an approach to focusing and aligning skills and behaviours on the things that really matter. Developments to business processes and systems integrate alongside this central ‘core’ of change thinking – as in the final analysis it is the changes to skills and behaviours that deliver the real, sustainable difference.
When Anglian Water Group (AWG) undertook a major strategic review of their entire business we provided a range of change management support. This included support for the development of the Group's Vision and change management training for key managers and directors.
GNER asked us to work with them to design and deliver two workshops to help senior managers lead change. 'Translating the Service Vision' focused on building understanding of how managers would support the vision, measure customer service excellence and work effectively as a team. 'Managing Change Effectively' developed a shared understanding of effective change management, considered emotional responses to change and identified approaches to managing change effectively.
HBOS identified a need to develop Managers’ capability to manage change. We designed and developed two workshops focused on delivering practical and innovative approaches to change management. A workshop for Managers’ introduced a comprehensive model for managing change and provided the tools and techniques be used to support others through a change process. A workshop for staff focused on understanding reactions to change and developing individuals’ capacity to respond positively to changes in their environment.
Lloyds TSB were planning the implementation of a major new IT system in one of their Divisions, aimed at delivering enhanced levels of customer service. They asked cda to carry out a change readiness assessment to identify ways in which their planning could be improved to enhance the overall success of the project. We carried out an assessment of each aspect of the project including the clarity of the change vision, the effectiveness of change leadership, the quality of change planning and change success measures, and made recommendations to the senior team.
Related articles
- Delivering real, sustainable change: two success stories - Training Journal (Apr 2005)
